Shipping Policy
Order Processing
- Order Confirmation: Upon placing your order, you will receive an email confirmation. Orders are processed within 1-2 business days (excluding weekends and holidays).
- Order Shipment: After processing, your order will be shipped, and you will receive another notification with the tracking number.
Shipping Rates & Delivery Estimates
- Standard Shipping: 5-7 business days - $8.50 (Free for orders over $75).
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Shipping Carriers
We use various shipping carriers, including UPS, FedEx, and USPS. The carrier is selected based on the most efficient delivery method for your location.
Shipment to P.O. Boxes or APO/FPO Addresses
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Additional time may be required for shipments to these addresses.
We do not offer international shipping at this time.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
IdHAIR North America is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy https://idhairpro.com/policies/refund-policy provides detailed information about options and procedures for returning your order.
Contact Us
If you have any questions about our shipping policy, please contact us at:
- Email: info@idhairnorthamerica.com
- Phone: 217-234-3542
- Address: 721 Dewitt Ave EAST Mattoon, IL 61938