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Shipping Policy

Shipping Policy

Order Processing

  • Order Confirmation: Upon placing your order, you will receive an email confirmation. Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Order Shipment: After processing, your order will be shipped, and you will receive another notification with the tracking number.

Shipping Rates & Delivery Estimates

  • Standard Shipping: 5-7 business days - $8.50 (Free for orders over $75).

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Shipping Carriers

We use various shipping carriers, including UPS, FedEx, and USPS. The carrier is selected based on the most efficient delivery method for your location.

Shipment to P.O. Boxes or APO/FPO Addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Additional time may be required for shipments to these addresses.

We do not offer international shipping at this time.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

IdHAIR North America is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy https://idhairpro.com/policies/refund-policy provides detailed information about options and procedures for returning your order.


Contact Us

If you have any questions about our shipping policy, please contact us at:

  • Email: info@idhairnorthamerica.com
  • Phone: 217-234-3542
  • Address: 721 Dewitt Ave EAST Mattoon, IL 61938

Free shipping on all order over $75!

Professional Quality Hair Care

Top-Rated Products

30-days free return policy