Privacy policy

Privacy Policy

Last updated: 11/1/2023

This Privacy Policy describes how IdHAIR North America ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from shops.idhairpro.com (the "Site"), use our services, or otherwise communicate with us (collectively, the "Services"). This policy applies to information we collect when you use our Services, and it is designed to inform you about our practices regarding the collection, use, and sharing of information that you may provide via this Site.

By using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

How We Collect and Use Your Personal Information

We collect personal information from and about you in order to provide our Services and for the purposes outlined in this policy.

What Personal Information We Collect

• Information You Provide to Us: This may include your name, email address, postal address, payment information, and any other information you provide through our Services.
• Information We Collect Automatically: When you visit our Site, we automatically collect certain information using cookies and other tracking technologies, such as your browsing behavior, purchase behavior, and other engagement with the Services.
• Information from Third Parties: We may receive information about you from third parties, such as our payment processors and other service providers.

How We Use Your Personal Information

• To Provide and Improve Our Services: We use your personal information to process transactions, fulfill orders, communicate with you about orders and services, and maintain your account.
• For Marketing Purposes: We may use your information to contact you about our own and third-party goods and services that may be of interest to you.
• To Protect Our Interests: We use information to protect our company, our customers, or our websites from fraud, theft, or any wrongdoing that may affect our Services.

Cookies and Similar Technologies

Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customize your experience on our Site and to track user traffic patterns. You can manage cookie preferences and refuse the use of cookies through your browser settings.

How We Disclose Personal Information

We may share your personal information with third parties as follows:

• Service Providers: We share information with companies that provide services on our behalf, such as website hosting, payment processing, order fulfillment, and analytics.
• Legal Requirements and Protection of Our Company and Others: We may disclose information if required by law or if we believe that such action is necessary to comply with legal proceedings or to protect the rights, property, or safety of IdHAIR North America, our customers, or others.

User Generated Content

Our Services enable you to post reviews and other user-generated content. Should you opt to submit content to any public area of the Services, be aware that such content becomes public and accessible to all.

We do not exercise control over who accesses the information you make public and cannot guarantee the privacy or security of such information. We bear no responsibility for the privacy or security of any publicly available information or for how such information is used or misused by third parties.

Third Party Websites and Links

Our Site may offer links to third-party websites. When you follow these links to external sites, we encourage you to review their privacy and security policies. We cannot assure the privacy or security of other sites, nor do we endorse the content or the entities operating these sites.

Information shared in public or semi-public spaces, including third-party social platforms, may be seen by other Service users or platform users without restriction. Our inclusion of such links does not imply endorsement of the third-party content.

Children’s Data

Our Services are not targeted at children, and we do not knowingly collect personal information from them. If a child has provided personal information, guardians may contact us at the details below to have this information removed.

We are currently unaware of any personal information "sharing" or "selling" pertaining to individuals under 16, as per applicable laws.

Security and Retention of Your Information

We strive for the protection of your information but cannot promise infallible security. The retention period of your personal information is contingent upon the necessity of such information for account maintenance, service provision, legal compliance, dispute resolution, or enforcement of contracts and policies.

Your Rights and Choices

Your rights regarding personal information may include access, deletion, correction, portability, and opting out of sale, sharing, or targeted advertising, but these are not absolute and may be subject to specific conditions or exceptions.

Complaints

Should you have any complaints regarding our processing of your personal information, reach out using the contact details below. If dissatisfied with our response, you may have the right to lodge a complaint with a data protection authority or appeal our decision.

International Users

Your personal information may be transferred, stored, and processed in countries other than your own, including the U.S. For European users, such transfers will rely on mechanisms like the European Commission's Standard Contractual Clauses or equivalent contracts issued by relevant authorities, unless the destination country is deemed to have adequate protection levels.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@idhairnorthamerica.com or by mail using the details provided below:

IdHAIR North America 721 Dewitt Ave E, Mattoon IL 61938, United States